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Multi-Factor Authentication Email Template


To all <Firm Name> employees,

HK Financial Services (HKFS) is committed to keeping retirement account data secure, and they are implementing a multi-factor authentication (MFA) solution within the HKFS participant website. The MFA method of identifying account holders goes beyond having a strong password. On October 22, 2019, HKFS will implement MFA on our company’s retirement plan website.

To ensure your account is set up and ready for MFA security, please follow the instructions on the two attached documents.

  1. Preparation for Multi-Factor Authentication
    1. Must be completed before October 22, 2019
    2. Log into https://www.benefitwebaccess.com/hkfs/ and update your personal contact information
  2. Registration for Multi-Factor Authentication
    1. To be completed after October 22, 2019
    2. When you log into your account after this date, you will be required to set up your MFA preferences. You will receive a prompt and will be required to type the OTP into a form to complete the authentication process.

If you have questions, please call HKFS at 888-557-2822 or 563-588-5519 or email retirement@hkfs.com.

Thank you!